Description
The Metropolitan Golf Association is seeking a candidate with strong interpersonal and technical abilities to provide customer support to MGA members and member clubs who utilize various online USGA software applications. This position is a wonderfull opportunity for the candidate to participate on the front lines of one of the MGA's most visible departments and build interpersonal valuable skills.
Skills
- Independently learn new software and skills.
- Excellent customer service through chat, email & phone.
- Have the ability to take on multiple tasks at once.
- Computer/web application literacy.
Responsibilities:
- Troubleshooting technical problems on the USGA Handicap and Tournament software applications while working with users to identify and confirm issues and communicate solutions in timely manner.
- Responding to inquiries via email/telephone and live chat.
- Provide technological assistance for various departments within the MGA
- Work with the Member Services team to effectively collaborate and document solutions.
- Handle and perform other duties and projects as assigned by department managers.
Job Type & Compensation:
6-month paid position. Mileage reimbursement for all travel.
How to apply:
Send resume and cover letter to Millie Burt, Manager, Member Services at mburt@mgagolf.org.
ABOUT THE MGA: The Metropolitan Golf Association, founded in 1897, is one of the nation’s oldest and largest golf organizations, serving more than 550 member clubs and 140,000 golfers in the greater Metropolitan New York Area. The MGA is a not-for-profit organization offering its members a wide range of core services such as handicapping, course rating and measuring, and insurance programs, and conducts some of the nation’s oldest and most prestigious regional championships. The MGA also has a charitable Foundation, founded in 1992, which conducts a wide variety of youth and educational programs. For more information on the MGA and MGA Foundation, please visit www.mgagolf.org.
The Metropolitan Golf Association is an Equal Opportunity Employer
